Cancellation, No Show & Late Policy:
Appointments are scheduled in advance by reserving the appropriate time slot to accommodate you and the treatment to be performed. As a courtesy, we send a text and/or email to each client 48 hours in advance of their scheduled appointment. We understand that some circumstances are unavoidable; however, we ask that each client returns the courtesy and kindly call us to cancel or reschedule an appointment at least 24 hours in advance.
While we never require a booking fee or deposit, we do reserve the right to require a rescheduling fee in advance to reserve your next service after repeated no shows or less than 24 hour cancellations are made by the same client. Missed appointments are a loss to everyone: the technician’s valuable time, the business revenue, and the clients on a wait list desiring the unfilled appointment time.
Clients who do not attend, cancel or reschedule their appointment without proper notice are subject to a 10% fee to offset the lost production time. This policy and fee may also be applied to clients who arrive more than 15 minutes after their scheduled appointment times, as well as those who do not attend their appointment as scheduled. At the discretion of management, late arrivals over 15 minutes may result in your service being reduced with a less time consuming service, rescheduled altogether, or you will be held liable for the cancellation.